MSY → New Orleans: ~25 km, ~25 min by car.
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Terminals: The airport in Kenner, west of New Orleans, has a single passenger terminal on the north side of the airfield, opened in November 2019 at 1 Terminal Drive. It has three concourses, A, B and C, behind one central security checkpoint. Departures are on the upper level and arrivals with baggage claim on Level 1, where the Ground Transportation Center with shuttle and bus stops lies outside the baggage claim doors.
Meeting point: The driver waits for you on Level 1 in the baggage claim hall of the terminal, holding a sign with your name, and walks with you to the vehicle at the Ground Transportation Center outside the baggage claim doors. Flight tracking is included and the first 60 minutes after landing are free waiting time.
Public transport to New Orleans: RTA (New Orleans Regional Transit Authority) bus 202 Airport Express from Level 1 Baggage Claim, outside Door 2 (bus zones B4 and B5) to downtown New Orleans: Poydras Street between Loyola Avenue and Convention Center Boulevard, Elk Place or the Union Passenger Terminal.
Checked 3 Nov 2026.
No queues, no language barrier — just a relaxed ride at a fixed price from the moment you land.
Pick your destination, date and number of passengers, then pay securely online by card. The confirmation arrives by email right after payment.
Your driver waits at the MSY arrivals exit holding a sign with your name. He helps with the luggage and speaks fluent English. We pick up at New Orleans Airport (MSY) in Kenner and drive to any address in the New Orleans area: the French Quarter and downtown by Canal Street, the Julia Street and Erato Street cruise terminals, the Garden District, Metairie and Kenner, Mandeville and Covington across Lake Pontchartrain, the Oak Alley and Whitney plantations, and Baton Rouge. Destinations outside the region on request.
A clean, comfortable car, checked before every ride. Bottled water, Wi-Fi and child seats on request. You pay online in advance by card.
Every driver is hand-picked and speaks fluent English.
Exactly what every transfer includes — no asterisks, no hidden extras.
Four small things that matter a lot after a long flight.
The price shown when you book is the final price. No surcharges for traffic and no surprises on arrival.
We track your flight live and move the pickup if it is delayed. The first 60 minutes after landing are free.
Your driver waits inside the terminal holding a sign with your name — no hunting for your phone in the rain at 11 pm. He helps with the bags.
A real person on WhatsApp, around the clock. Change of time, lost luggage? Sorted in minutes.
Updated: October 2026 · Prices and answers verified by ShuttleHero
Once you have your luggage, head for the “Arrivals” exit — your driver is waiting there with a sign showing your name. Not found within two minutes? Message us on WhatsApp and we will walk you straight to him.
We track your flight in real time — there is nothing for you to do. If it is delayed we move the pickup automatically. At the airport the first 60 minutes after landing are free, at ports and train stations 30 minutes, at any other address 20 minutes. After that, waiting costs $6 per started 15 minutes ($9 in a van). Landed early? Your driver is already on the way.
Yes. Cancel up to 24 hours before pickup and you get a full refund. Rescheduling is free until then too. If you cancel less than 24 hours before pickup or don't show up, the fare is not refunded. Just reply to your confirmation email or message us on WhatsApp.
You pay in advance when you book, on a secure Stripe payment page: Visa, Mastercard, American Express, Apple Pay or Google Pay. There is nothing to pay the driver on the day.
Yes — infant carrier (0–13 kg), child seat (9–18 kg) and booster (15–36 kg), all to EU safety standards. Just add them when booking ($10 each) — they are fitted and ready.
A car (1–3 people) takes 4 large suitcases plus hand luggage; our vans (4–8 people) up to 8. Travelling with skis, golf clubs or a bike? Tell us when booking and we will send the right vehicle.
Book at least 3 hours before pickup so we can assign the right driver. Shorter notice? Message us on WhatsApp and we will do our best.
We are reachable around the clock, 7 days a week — before, during and after your trip.
