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Privacy policy

Effective from 26 October 2026

1. Who we are

This policy explains how ShuttleHero (“we”) collects and uses personal data when you use shuttlehero.eu or book a private transfer. The data controller is ShuttleHero, Gdynia, Poland (NIP 9581524091, REGON 220704311).

2. What data we collect

  • Contact details — name, e-mail address, phone number
  • Booking details — pickup and drop-off place, date and time, flight number, number of passengers, child seats, luggage and any notes you add
  • Payment — card payments are processed by Stripe; we do not receive your full card number
  • Technical data when you browse the site — IP address, browser and device type, pages visited and on-site interactions (cookies and similar tools, see section 7)

3. Why we use it and on what legal basis

  • To handle your booking and provide the transfer — performance of a contract (GDPR Art. 6(1)(b))
  • To contact you about your booking — performance of a contract (Art. 6(1)(b))
  • To measure traffic and advertising — your consent and our legitimate interest (Art. 6(1)(a) and 6(1)(f))
  • To meet accounting and tax obligations — legal obligation (Art. 6(1)(c))

4. Who we share it with

We do not sell your data. We share it only as needed to provide the service:

  • The driver and carrier performing your ride — name, phone number, pickup details and flight number
  • Stripe — payment processing
  • Our website host and e-mail provider — to run the site and send booking confirmations
  • Google (Google Analytics 4, Google Ads, Google Tag Manager) — traffic and advertising measurement
  • Microsoft Clarity — anonymous session analytics
  • WhatsApp (Meta) — only if you choose to contact us there

Some providers are based outside the European Economic Area (e.g. in the United States). Such transfers are protected by appropriate safeguards such as the EU Standard Contractual Clauses.

5. How long we keep it

Booking data is kept as long as needed to provide the service and to meet legal (e.g. accounting) obligations — generally up to 5 years. Analytics data follows the tools’ standard retention. Enquiries are kept no longer than necessary.

6. Your rights

Under the GDPR you can access your data and get a copy, correct it, have it erased, restrict or object to processing, ask for data portability and withdraw consent at any time. To exercise these rights, write to office@shuttlehero.pl. You may also lodge a complaint with the Polish supervisory authority — the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw — or with the authority in your country.

7. Cookies

Cookies are small text files stored on your device. We use them, and similar tools such as tags and local storage, for:

  • Essential functions — needed for the site and the booking form to work; always on
  • Analytics — Google Analytics 4 (e.g. _ga, _ga_*) and Microsoft Clarity (e.g. _clck, _clsk); only with your consent
  • Advertising — Google Ads conversion measurement and remarketing, managed by Google Tag Manager; only with your consent

You decide in the cookie banner on your first visit. You can change your choice at any time by deleting this site’s cookies and data in your browser — the banner will appear again. You can also opt out of Google Analytics with Google’s browser add-on and manage ad preferences in your Google account.

8. Changes

We may update this policy. Changes are published on this page with a new date.

9. Contact

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