ALA → Almaty: ~13 km, ~15 min by car.
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Private transfers in Almaty and across Kazakhstan — one fixed price per route, confirmed before you book.
One fixed price. No surcharges for traffic, airport fees or tips.
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Terminals: International flights arrive at the new International Terminal (T2); since it opened, all domestic flights use Terminal 1. In the International Terminal the arrivals hall with the meeting point is on the first floor, after customs.
Meeting point: The driver waits in the arrivals hall of the terminal your flight lands at, holding a sign with your name: after international flights in the main arrivals hall on the first floor of the International Terminal (T2), past the customs exit; after domestic flights in the arrivals hall of Terminal 1. Flight tracking is included and the first 60 minutes after landing are free waiting time.
Public transport to Almaty: Almaty city bus (airport day route 92) 92 from Almaty International Airport (stops at the exits of Terminal 1 and Terminal 2) to Mamyr-2 microdistrict (terminus in south-western Almaty), daily 06:00–23:00; night route 3 runs from the airport to the Orbita-2 microdistrict 23:00–06:00, sold on the first floor of the International Terminal.
Checked 2 Nov 2026.
No queues, no language barrier — just a relaxed ride at a fixed price from the moment you land.
Pick your destination, date and number of passengers, then pay securely online by card. The confirmation arrives by email right after payment.
Your driver waits at the ALA arrivals exit holding a sign with your name. He helps with the luggage and speaks fluent English. We pick up at Almaty Airport (ALA) and drive to any address in Almaty and across the region below the Trans-Ili Alatau — the Medeu skating rink (cable car to Shymbulak), Kok Tobe, Konaev on the Kapchagay reservoir, the Tamgaly petroglyphs and Charyn Canyon. Trips to Kyrgyzstan and other parts of Kazakhstan on request.
A clean, comfortable car, checked before every ride. Bottled water, Wi-Fi and child seats on request. You pay online in advance by card.
Every driver is hand-picked and speaks fluent English.
Exactly what every transfer includes — no asterisks, no hidden extras.
Four small things that matter a lot after a long flight.
The price shown when you book is the final price. No surcharges for traffic and no surprises on arrival.
We track your flight live and move the pickup if it is delayed. The first 60 minutes after landing are free.
Your driver waits inside the terminal holding a sign with your name — no hunting for your phone in the rain at 11 pm. He helps with the bags.
A real person on WhatsApp, around the clock. Change of time, lost luggage? Sorted in minutes.
Updated: October 2026 · Prices and answers verified by ShuttleHero
Once you have your luggage, head for the “Arrivals” exit — your driver is waiting there with a sign showing your name. Not found within two minutes? Message us on WhatsApp and we will walk you straight to him.
We track your flight in real time — there is nothing for you to do. If it is delayed we move the pickup automatically. At the airport the first 60 minutes after landing are free, at ports and train stations 30 minutes, at any other address 20 minutes. After that, waiting costs €6 per started 15 minutes (€9 in a van). Landed early? Your driver is already on the way.
Yes. Cancel up to 24 hours before pickup and you get a full refund. Rescheduling is free until then too. If you cancel less than 24 hours before pickup or don't show up, the fare is not refunded. Just reply to your confirmation email or message us on WhatsApp.
You pay in advance when you book, on a secure Stripe payment page: Visa, Mastercard, American Express, Apple Pay or Google Pay. There is nothing to pay the driver on the day.
Yes — infant carrier (0–13 kg), child seat (9–18 kg) and booster (15–36 kg), all to EU safety standards. Just add them when booking (€10 each) — they are fitted and ready.
A car (1–3 people) takes 4 large suitcases plus hand luggage; our vans (4–8 people) up to 8. Travelling with skis, golf clubs or a bike? Tell us when booking and we will send the right vehicle.
Book at least 3 hours before pickup so we can assign the right driver. Shorter notice? Message us on WhatsApp and we will do our best.
We are reachable around the clock, 7 days a week — before, during and after your trip.
