SUB → Surabaya City Centre: ~21 km, ~20 min by car.
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Terminals: Juanda International Airport lies in Sedati, Sidoarjo regency, south-east of Surabaya. It has two separate terminals: Terminal 1 is the domestic terminal and Terminal 2 the international terminal, linked by a free airport shuttle bus. After baggage claim passengers leave the arrival terminal into the arrival hall, the area set aside for meeting arriving passengers, with the pick-up zone for vehicles outside.
Meeting point: The driver waits in the arrival hall of the terminal your flight lands at - Terminal 2 for international flights, Terminal 1 for most domestic flights - just past the arrival exit after baggage claim (and immigration and customs on international flights), holding a sign with your name. Flight tracking is included and the first 60 minutes after landing are free waiting time.
Public transport to Surabaya City Centre: DAMRI bus Juanda Airport - Purabaya from Terminal 1, Juanda International Airport to Purabaya bus terminal (Bungurasih), 05:00-20:00. The airport's official transport table lists DAMRI buses from Terminal 1 to Purabaya bus terminal, Gresik and Mojokerto and a Puskopal shuttle bus from Terminal 1 to Purabaya (Rp 35,000), with a free hourly shuttle between Terminals 1 and 2; Purabaya is on the southern edge of Surabaya, so the airport lists no direct public transport to the city centre around Jalan Tunjungan.
Checked 31 Oct 2026. Airport information: juanda-airport.com.
No queues, no language barrier — just a relaxed ride at a fixed price from the moment you land.
Pick your destination, date and number of passengers, then pay securely online by card. The confirmation arrives by email right after payment.
Your driver waits at the SUB arrivals exit holding a sign with your name. He helps with the luggage and speaks fluent English. We pick up at Surabaya Juanda Airport (Terminal 1 and 2, Sedati, Sidoarjo) and drive to any address in Surabaya — Tunjungan, Gubeng, Darmo, Pakuwon and every district — and on to Sidoarjo, Gresik, Tanjung Perak port, across the Suramadu Bridge to Bangkalan (Madura), to Malang, Kota Batu, Trowulan, Pasuruan, Probolinggo and Mount Bromo (Cemoro Lawang). Other trips in East Java on request.
A clean, comfortable car, checked before every ride. Bottled water, Wi-Fi and child seats on request. You pay online in advance by card.
Every driver is hand-picked and speaks fluent English.
Exactly what every transfer includes — no asterisks, no hidden extras.
Four small things that matter a lot after a long flight.
The price shown when you book is the final price. No surcharges for traffic and no surprises on arrival.
We track your flight live and move the pickup if it is delayed. The first 60 minutes after landing are free.
Your driver waits inside the terminal holding a sign with your name — no hunting for your phone in the rain at 11 pm. He helps with the bags.
A real person on WhatsApp, around the clock. Change of time, lost luggage? Sorted in minutes.
Updated: October 2026 · Prices and answers verified by ShuttleHero
Once you have your luggage, head for the “Arrivals” exit — your driver is waiting there with a sign showing your name. Not found within two minutes? Message us on WhatsApp and we will walk you straight to him.
We track your flight in real time — there is nothing for you to do. If it is delayed we move the pickup automatically. At the airport the first 60 minutes after landing are free, at ports and train stations 30 minutes, at any other address 20 minutes. After that, waiting costs €6 per started 15 minutes (€9 in a van). Landed early? Your driver is already on the way.
Yes. Cancel up to 24 hours before pickup and you get a full refund. Rescheduling is free until then too. If you cancel less than 24 hours before pickup or don't show up, the fare is not refunded. Just reply to your confirmation email or message us on WhatsApp.
You pay in advance when you book, on a secure Stripe payment page: Visa, Mastercard, American Express, Apple Pay or Google Pay. There is nothing to pay the driver on the day.
Yes — infant carrier (0–13 kg), child seat (9–18 kg) and booster (15–36 kg), all to EU safety standards. Just add them when booking (€10 each) — they are fitted and ready.
A car (1–3 people) takes 4 large suitcases plus hand luggage; our vans (4–8 people) up to 8. Travelling with skis, golf clubs or a bike? Tell us when booking and we will send the right vehicle.
Book at least 3 hours before pickup so we can assign the right driver. Shorter notice? Message us on WhatsApp and we will do our best.
We are reachable around the clock, 7 days a week — before, during and after your trip.
